Responsibilities 1) Sales and Customer Service
- Demonstrate and promote the sale of the Brand’s products.
- Achieve sales and other targets set by Retail / Counter / Studio Manager.
- Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
- Provide accurate skin profiling consultation and assessment to customers.
- Educate customers on product information and application.
- Establish and maintain excellent customer relations by providing prompt, professional, polite and personalised services at all times.
- Register, maintain and update customers in Point of Sale system.
- Book appointments and perform skincare and make-up consultations.
- Follow up on customers after product purchase to ensure product satisfaction and build regular customer base.
- Handle customer enquiries, complaints and product returns professionally and amicably.
- Keep abreast about product / company / store information.
- Actively participate in company corporate events, new product launches, fashion shows, photography make-up assignments etc.
2) Maintenance and up-keeping of work environment
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products.
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Inform management of any store maintenance issues.
- Inform management of any Health and Safety issues which might lead to accidents.
- Ensure availability of testers, printed materials and counter supplies at all times.
- Merchandise and display counters according to the marketing focus of the month and as directed by superior.
- Maintain the highest hygiene standard at all times
3) Personal Grooming
- Uphold the highest standard of Brand image and adhere to the Brand’s grooming and uniform guidelines at all times.
- Ensure that only the Brand’s products are used during working hours.
4) Inventory Management
- Assist in stocking of all counter supplies and inventory on a daily basis as required.
- Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.
- Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
- Communicate low-stock and out-of-stock situations to Retail / Counter / Studio Manager.
- Assist in the proper rotation of stocks.
- Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Counter / Studio Manager.
5) Training
- Pass all skill tests set by the Brand / Company.
- Actively participate in all training sessions, meetings and corporate events.
- Apply knowledge acquired from the training sessions to the counter / store.
6) Others
- Adhere to established security procedures regarding the handling of cash and assets.
- Establish good working relationships with team members to maintain an amicable and harmonious working environment.
- Undertake all administrative duties assigned by Supervisor or Manager.
- Any other tasks assigned by the Supervisor or Manager from time to time.
Requirement CONTACT PERSON
Tan Zhen Hui, Brian | R1434728 Talentvis Pte. Ltd | EA License: 04C3537
