Candidate will be responsible for the development, implementation and execution of strategies and tactics that support the acquisition of mobile services and VASes (Value Added Services). He/She will be required to always be ahead in keeping tabs of the latest competitive landscape and developments, analysis of competitive offerings and devising strategies to combat.
Success will require cultivating relationships with internal stakeholders as well as Channel Partners.
Responsibilities: You should have a strong background in Telco/Mobile industry. A strong ability in business development is a must as you will also be expected to identify and onboard new Channel Partners, as well as strong ability in channel management, training, territory management, presentations, sales forecasting, technical sales, and account planning abilities.
- Ownership: Be the owner and manager of StarHub EBG-SMB mobile gross add and revenue targets.
- Maintain and Support existing Channel Processes such as Partner Onboarding, Channel Incentives, and Partner Compliance reviews
- Forecast and Review: You will be responsible for the forecasting and review of mobile gross add trends as well as monthly revenue forecast.
- Facilitate the cross-functional coordination necessitated by partner transition processes and communications
- Ability to work collaboratively with X-Functional LOBs is critical. You will work with the following StarHub stakeholders closely in the course of your work:
o Sales Operations
o Enablement and Training teams
o IT & IT Applications teams
o Channel AMs, Inside Sales
o Marketing
o Product Management
o Finance Team
o Mobile Device Management
- Work closely with IT & IT Applications teams on designing and implementing SFDC changes to support the Channel Operations objectives
- Work with the Channel team stakeholders to define the key metrics for the Channel Partners and building reports via SFDC or other reporting/visibility tools to allow for visible, actionable and predictive views on the key metrics for the company’s Channel Partners, and the performance of the Channel Account Managers that support those channels.
- Channel Incentives: Develop, maintain and execute Channel Partner program incentive and documents to clearly identify the benefits, terms & conditions and rules of engagement with a focus on continuous process improvement.
- Reporting: Create, implement, manage, and report on all incentive channel programs and benefits to ensure complete transparency and value to both internal and external stakeholders. Ability to writing up and submit business papers is expected in order to get strategies implemented in a timely fashion.
Qualifications - 4+ years of demonstrated operational experience within telecommunication or high technology company; and 2+ years in the channel reseller or distribution field
- You have excellent written and verbal communication, collaboration, and planning skills
- You prioritize your workload; managing multiple and often competing tasks while meeting deadlines for a variety of deliverables
- You are a result oriented and motivated self-starter with a strong desire to learn and be successful
- You have demonstrated experience improving program health, partner and customer satisfaction, and operational efficiencies; you know how to gain buy-in on key programs and initiatives
- You understand there are many moving parts in an organization. Navigating the interdependencies within StarHub is needed for success.
- Understanding how business financials works, and strategies for sustaining profitable growth, are key to staying ahead of the competition. You can analyze our program needs within this market and think beyond the short-term
- You see the world through the eyes of our partners by deeply understanding their business needs, challenges, and concerns. You obsess over how they experience our products, programs, and resources
*We regret that only shortlisted candidates will be notified.
