Company Overview: Style Theory is a Fashion-Technology company that is redefining Fashion Consumption. We believe that there is an inefficiency in the way we consume fashion in today's world, and are on a mission to provide a smarter solution.
We are currently Southeast Asia's largest and fastest growing Fashion Rental startup. Our core product is Fashion Rental Subscription using a “Netflix-for-Fashion” model, the first and only of its kind in the region. Today, we are focused on building more products to improve Fashion Consumption and driving these solutions across the region.
Responsibilities: - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty
- Answer business sales inquiries with a well-established understanding of the company's service
- Making reasoned judgments that are logical and well-thought out. Not accepting all arguments and conclusions you are exposed to but rather having an attitude involving questioning such arguments and conclusion
- Hit KPI and push for higher sales (increasing number of consigner's apparel)
- Ensuring that consigners' needs are met and to be their voice within Style Theory
- Complete day-to-day administrative work
- Ad-hoc responsibilities to support the development and growth of apparel consignment vertical
Requirements: - Fluent in English (written and spoken). Strong communication and interpersonal skills
- Relevant work experience in a customer-facing customer success, account management or strategic consulting organization
- Goal obsessed - constantly thinking of new ideas and willingness to hustle in order to achieve targets
- Able to work independently and takes initiative to improve processes / develop solution
- Patient, empathetic, and a great sense of responsibility in problem-solving and representing the interests of customers
- Technical aptitude and the ability to pick up new technology quickly. Familiar with Google-drive suite and Microsoft Office
