JOB SCOPE - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Be familiar with services/features and local attractions/activities to respond to guest inquiries accurately. Monitor and handle inquiry calls on a timely basis.
- Meet with clients to work out the details of their functions.
- Produce accurate BEOs and Resumes.
- Ensure client files are kept organized and current with all required information. Be knowledgeable of:
- Function room capacities and various set ups
- Blocking space
- Menus and pricing
- Guarantee policy
- Corkage fees
- Food handling policy
- Service charges
- Miscellaneous pricing (floral, entertainment, etc.)
- Shipping/receiving policies
- Lost and found policy
JOB REQUIREMENTS Education & Certification
- High School Diploma or equivalent
Experience - Three years minimum experience as a Catering/Conference manager.
Competencies - Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to MBS appearance standards.
- Maintain consistent adherence to the MBS Unmatched Guest Service Standards.
- Work varied shifts, including weekends and holidays.
- Working knowledge of both Catering and Convention Services.
- Working knowledge of Delphi, Meeting Matrix, MS Word and Excel.
- Working knowledge and understanding of Food and Beverage.
- Good communication skills, both written and oral.
- Work in a fast-paced, busy, and somewhat stressful environment.
- Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
- Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
Advertised: 03 Jul 2019 Singapore Standard Time
Applications close:
