The Maintenance Project Manager is responsible to oversee and ensure the smooth running of the Company's Insurance Policy Administration System on a daily basis. Job Description :- Planning & Schedule Management Closely track and manage all Production deployment (System enhancements, defects and data patch) schedules to meet expected delivery outcome, with quality and on-time Communication Effectively communicate system downtime, issues reporting, and implementation expectations to stakeholders (within the team and/ or business representatives) in a timely and clear fashion, including but not limited to arranging meetings and producing status update Status Reporting Prepare defects and data patch status report on a regular basis Risk Management Identifies possible risks and issues. Recommends and implements risk mitigation solutions as approved and as appropriate Stakeholders Managements Although there isn't any direct reporting line to the Project Manager, he/ she is expected to be able to bring various stakeholders within IT and Business together to resolve issues, and influence decision-making in an objective manner Production and Night Batch Support Plan and arrange for daily online hours. This includes online hours extension by Business stakeholders, scheduled/ unscheduled downtime requests Act as the second layer point of escalation for all night batch job support issues, assisted by Application Developer on duty Ensure the IT system is up and running smoothly daily, as per the SLA with Business stakeholders Monitor and track the work of support staff on duty on a daily basis, on-time and on-target Process Improvement Analyse, identify and coordinate process improvement related activities if any, and maintains documentation related to each process to achieve maximum efficiency and quality Job requirement: - Degree or Diploma in computer science or related field or equivalent experience. CITPM or PMP is preferred. At least 8 years of Maintenance Project Management experience. Experience in project management processes, documentation and reporting. Proficiency with a personal computer and software packages including but not limited to: Microsoft Office (such as Project, Excel, Word, Powerpoint). Strong ability to solve problem, make decision, and to influence others. Ability to multitask, and manage multiple priorities and tight deadlines. Meticulous and efficient in following through tasks assigned. Ability to create and maintain formal and informal networks. Ability to manage multiple small to medium d projects. Ability to deal with ambiguity and change. Able to perform night support duties. EA License No. 01C4394 RCB No. 200007268E EA Registration No. R1876730 (Asha Yadav)