Job description:

JOB DESCRIPTION At The Learning Lab, we strive to provide the best-in-class customer practice to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

» Acquire a strong working knowledge of the organisation’s programmes, services and processes.

» capability to deliver a professional and high-quality service practice in a customer-facing function.

» Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.

» Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.

» Support cross selling activities to existing customers.

» Develop professional rapport with customers and build brand loyalty.

» Ensure that queue management is being practiced at the front desk.

» Assist with crowd management during the peak periods.

» To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.

» Attend to customers’ feedback and challenges in a professional manner in a timely fashion.

» Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.

» Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

» Maintain close liaison with all other departments in order to have a good knowledge of the operational flow and ensure a seamless client practice.

» Keep ahead of industry’s developments and apply best practices to areas of improvement

» Perform any other tasks and responsibilities as and when assigned by Management. Snapshots of our ideal candidate

» Possesses at least GCE ‘O’ levels.

» Required to work shift hours and on weekends (3 weekdays and 2 weekends).

» Able to commit to a 5-month contract.

» Strong proficiency in written and spoken English.

» Being effectively bilingual would be a strong advantage.

» Candidates who have worked in the hospitality industry are most preferred.

» Able to work in a fast-paced environment.

» Possesses emotional maturity and passion for customer service.

» Familiar with CRM systems and practices.

» Good team player, possesses the capability to work with minimal supervision.

» Positive, extroverted and outgoing personality.

» Well-groomed with a professional disposition. Expect the best for the best – an attractive remuneration package.

To find out more, please visit www.thelearninglab.com.sg. Please note that only shortlisted candidates will be contacted within 2 weeks.

WORK LOCATION

Address 101 Thomson Road #03-03 United Square

COMPANY SNAPSHOT

Average Processing Time More Than 2 Weeks

Registration No. 200102900E

Industry Education

Website http://www.thelearninglab.com.sg

Facebook Fan Page https://www.facebook.com/TheLearningLabSingapore

Company Size 201 - 500 Employees

Working Hours Five-day work week

Dress Code Business Casual

Benefits Miscellaneous allowance, Paid Annual Leave and Medical Leave

Spoken Language English

COMPANY PHOTOS

COMPANY OVERVIEW The Learning Lab is the leading education centre for preschool, primary, secondary and junior college students in Singapore. We develop and run educational programmes in English, Mathematics and the Sciences.

For the past 17 years, we have helped tens of thousands of students to achieve their personal bests at major national examinations and to develop essential life expertise such as critical thinking and communication. We take great pride in designing learning approaches which go beyond helping students meet their exam needs to also help them build the key knowledge, expertise and dispositions to find success in school and in life.

The Learning Lab now operates in Singapore from eight facilities across the East, West, Northeast and Central regions at Marine Parade Central, Century Square, Tampines Mall, Rochester Mall, Jem, Choa Chu Kang Centre, Seletar Mall and United Square.

WHY JOIN US? We believe in nurturing the love of learning in every child and this is why we go to great lengths to recruit the best from various fields — talents who are interested in helping each student reach his or her fullest potential.

Join us and take your first step to nurturing the love of learning today.

Skills: