An exciting opportunity for Incident Manager to manage the Cyber security incidents and threats. He/She needs to assess and triage incidents and threats and manage / track them from opening to closures. An exciting opportunity for Incident Manager to manage the Cyber security incidents and threats. He/She needs to assess and triage incidents and threats and manage / track them from opening to closures. Mandatory Skill-set Degree in Information Technology, Computer Engineering, Computer Science Or Information Systems; Has 5 years of work experience in cybersecurity operations and support and 3 years in a lead role; Knowledge in network protocols, operating systems, web technologies and scripting; Experience in Stakeholder management, Vendor management, Incident & Change management, Risks and Issue Management; Ability to drive and motivate the team to meet tight deadlines; Strong, dynamic, eager with strong customer service skills; Must be result oriented and ensure that Service Level Agreements are met and proactively suggests in service improvements; Strong leader with strong interpersonal and communication skills. Desired Skill-set ITIL certified; GIAC certifications. Responsibilities Manage the overall incident management service desk within Cyber security; Work closely with other IT team and vendor relationship to ensure the overall service delivery as per Service Level Agreement (SLA); Responsible for risk management, issue management, incident management and overall escalation/ risk mitigation of overall services; Provide KPI reporting and data trends analysis on incident and problem ticket metrics for service improvement; Keep all stakeholders updated and proposed any improvements continually; Identify and prioritize the root cause of issues and check that they are resolved in timely manner; Take on hands-on role by managing urgent, escalated and complex incident issues; Assist in overall Governance, Audit and overall resolution on service management within the regulatory framework; Perform checks and review to ensure that service and business level agreements are met; Develop effective and workable framework for managing and improving IT support in the organization. Should you be interested in this opportunity, please send your updated resume to [email protected] at the earliest. Confidentiality is assured, and only shortlisted candidates will be notified. EA License: 07C5639