To provide overall IT support to South East Asia offices; with primary focus on application software evaluation & deployment, 3rd party vendors, service level management, operation procedure development, and secondary in IT infrastructure management. To provide overall IT support to South East Asia offices; with primary focus on application software evaluation & deployment, negotiation & coordination of third party vendors, service level management, operation procedure development and liaise with internal users. secondary in management of the IT infrastructure, Responsibilities: 1. Application software evaluation and deployment Assist users to streamline business processes, coordinate and liaise with business units on user requirement, gather feedback and provide user training as needed. Coordinate with external consultants / vendors in software projects, evaluating software upgrades and implementation feasibilties. Keep track of all assigned IT related projects and outstanding tasks in the department and monitor their progress. Ensure adequate documentation is prepared in each step of the development, change management and maintenance cycle. 2. Management of IT Infrastructure 3. Service Level Management Define and agree on internal helpdesk service levels with the business Define, negotiate and monitor required service levels for IT goods and services provided by third party vendors Manage procurement cycle for IT related equipments Provide asset management on all IT hardware and software inventories 4. IT Audit Implement IT Governance Perform audit preparation based on concepts of COSO and COBIT control frameworks Requirements: Bachelor's Degree in Information Technology, Computer Science, or its equivalent. 6 years or more of working experience in a similar role supporting multiple sites. Background in real estate and property management will be highly advantageous. Experienced IT Managers with diverse background, Assistant IT Managers, System Analysts, and IT project Manager (software application) are encouraged to apply for this position.
