Singapore, Singapore
Company: Singtel
The ideal candidate will be having minimum 2 years of IT system experience and has experience in managing system changes process and able to respond promptly to incidents that are escalated.
Responsibilities: - Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
- Manage systems changes through established change request process & provide status reports to the relevant parties.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business.
- Provide systems related technical advice to customers or project team.
- Lead and assist in the development of bids and proposals.
- Ensure the management of ICT systems adhere to established ISO20000 & ISO27001 processes / procedures and ITIL best practices / ITSM and methodologies (e.g. change management, release management, incident management, problem management, configuration management).
- Manage budget, resources and schedule for system implementation / operation activities; ensure deliverables meet client requirements and quality standards.
- Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
The ideal candidate should possess: - Degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution.
- At least 2 - 5 years of experience in management of IT systems
