Description of Division/Branch:
The Service Excellence Unit in the Communications Division promotes positive engagement with our customers
Brief description of Job Scope:
You will be part of a team that works on technology initiatives to enhance service delivery and productivity, as well as run programmes aimed at raising the ministry's service standards.
Responsibilities: - Support service and technology initiatives such as Ask Jamie Voice, that are aimed at improving customer experience and service standards
- Support the management of the Ministry's service awards
- Support ministry-wide service improvement programmes such as the WISE and Speak WISELY and collate the relevant reports
- Handle public queries submitted through Ask Jamie Web, QSM, website, and walk-ins and other feedback channels
- Work with various divisions and external agencies to resolve cases in a timely matter
- Handle procurement and related matters such as raising Purchase Orders, clearing tax e-invoices and assets management for the division
- Compile monthly management reports
- Conduct talks/workshops for internal staff
- Execute any ad-hoc duties needed
Competencies Required: Functional/Technical Competencies - At least 2 -3 years of experience in service delivery or QSM-related work
- Strong written and verbal communication skills
- Strong in data analysis and visualization
- Proficient in Microsoft Excel and Tableau
Generic Competencies
- Able to engage internal and external stakeholders
- Able to work in a team
- Self-driven and motivated
- Fast learner
Advertised: 18 Jul 2019
Applications close: 31 Jul 2019
