The Technical Account Manager (TAM) has a very deep product knowledge, and a very deep industry and competitor’s knowledge. He/she also recognizes and gets to the bottom of problems, tracks down root causes and establishes connections, differentiating between critical and non-critical issues. The TAM has the ability to suggest creative solutions to problems and comes up with new working methods and chooses alternative approaches. The TAM is able to identify market opportunities and subsequently act decisively in order to achieve concrete results, he/she takes charge, seizes the opportunities without hesitation.
He/she can influence others using the right arguments and power of expression, which results in gaining approval for opinions, ideas and proposals.
Responsibilities - Ensure assigned product penetration/production is increasing across existing customers
- Ensure assigned product revenues are retained YoY
- Pro-actively monitor assigned product penetration/production to spot patterns/issues beforehand and raise flag to AM/DOS. Recommend actions when possible
- Support Operations/DOS in managing sales campaigns in the most efficient way
- Support DOS in deep dives/business analysis/customer calls upon request
- Ensure best practices/relevant information are shared across Sales and Operations team
- Support assigned product growth/expansion
- Spot upsell/cross-sell opportunities
- International team´s advocate within Product/Tech
- Tech support for Top accounts
Basic Qualifications - Deep product knowledge
- Deep industry and competitors’ knowledge
- Technical understanding / Technical background
- Minimum Bachelor degree or equivalent industry experience (e.g., business, marketing, hospitality leadership, etc.)
- Experience in a sales or revenue management capacity within the hospitality industry preferred
- Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
- Detail oriented with a bias toward action (project management experience preferred)
- Handles stressful situations well
- Excellent written and verbal communication skills at all levels
- Able to work well under pressure
- Self-motivated, goal oriented, and able to work within a team as well as individually
- Computer proficiency in Excel, MS Word, PowerPoint, salesforce.com, etc.
LANGUAGES REQUIRED FOR THE POSITION:
Must be fluent in English
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EEO Statement
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
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