Job description: JOB DESCRIPTION Job Summary
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., compensates points, show tickets, gift certificates). Promote consciousness of brand image internally and externally. Process requests for redeeming Marriott compensates points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott compensates information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a function model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acexpertise all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. . Perform other reasonable job tasks as requested by managers.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of discapability, veteran status or any other basis protected under federal, state or local laws.
WORK LOCATION View larger map / directions View larger map
Address 29 Tanglin Road Singapore 247911
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 53092161L
Industry Hotel/Hospitality
Website http://www.stregissingapore.com
Facebook Fan Page https://www.facebook.com/https:
Company Size 201 - 500 Employees
Working Hours 5-day work week, rotating shift
Dress Code Formal (e.g. Shirts + Ties)
Benefits Medical, Dental, Performance Bonus, Duty Meal
Spoken Language English
COMPANY PHOTOS
COMPANY OVERVIEW Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Lgain about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
All prosperous candidates will be able to look forward to countless opportunities for career development internationally.
Product & Services
Bask in the tropical summer at the heart of the shopping and embassy district at The St. Regis Singapore. A pinnacle of luxury hospitality, be pampered by the legendary St. Regis Butler Service at one of the best Singapore hotels Orchard Road has to offer. Reside at the perfect address, providing respite from the lively Orchard Road dining and shopping scene. Enter a world of rejuvenation at the award-winning Remède Spa, indulging in acclaimed signature treatments like the Warm Jade Stone Massage.
Gourmet moments unfold as our team of accomplished masterchefs from Michelin-Star restaurants present you the unparalleled dining practices. French restaurant Brasserie Les Saveurs, Cantonese restaurant Yan Ting and Italian restaurant LaBrezza will captivate gastronomes with authentic world-class European and Asian cuisine. Be Information technology a casual lunch or fine-dining dinner, a decadent Sunday Champagne Brunch or family-style Dim Sum, our award-winning restaurants will delight young and old alike.
WHY JOIN US? The epitome of luxurious hospitality, The St. Regis Singapore invites you to join us on an exciting and fulfilling career journey, complete with an inclusive working culture, thrilling compensates, flexible work schedules and stimulating opportunities.
Join our Best Team and make us a part of your career legacy today.
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