Duties & Responsibilities Handle enquiries and feedback by email or phone call from Residents, Guest, Conference, Finance, Facility and Hall office and ensure the matters are resolved timely.
Coordination of mass check-in/check-out exercise during semester.
Perform administrative work such as compilation of faults & feedback, filing & indexing and inventory control.
Coordinate vacation conference arrangements.
Process payment and financial data entry.
Give suggestion and improvement plan for current process work flow.
Provide good customer experience with the ability to convert complaints into compliments.
Project coordination to enhance current facilities within Halls.
Any other duties as and when required / assigned by the Manager.
Qualifications Requirements Degree/Diploma in hospitality management with minimum 2 years of experience in frontline customer service
Excellent communication and interpersonal skills and able to do multi-task and work under pressure
Presentable and well groomed
Positive attitude, with excellent team work
Proficient in MS Office
