Job description: JOB DESCRIPTION Job Purpose
Handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner. Answers questions on rates, hotel facilities and promotions. Sells and upsells for the hotels and maximize conversion of telephone leads, maintaining rate integrity between Days and Ramada hotels at all times.
Principle Accountabilities » Handles incoming phone calls, faxes and email enquiries
» Supports and understands hotel selling strategy for maximizing hotel occupancy and revenue.
» Checks and follow-up on traces on a everyday basis. Responsible for accurate records and inputs into all hotel systems.
» Understands hotel’s policy in cancellation, no-show and credit facilities.
» Performs everyday shift tasks of reservations office and any other requests such as group handling.
» contact with colleagues and other departments in a valuable and courteous manner.
» Be expertiseable of Wyndham Group compensates programs and reservations procedures.
» Perform managery or executive functions such as assisting in work related to the strategies / policies of the department
Key Competencies » Minimum one-year practice in Reservations Sales or Front Office desirable.
» Good command of English (oral & written)
» Customer focus, Pro-active, Pleasant personality & Goal-Oriented
WORK LOCATION View larger map / directions View larger map
Address 18 Ah Hood Road Singapore
COMPANY SNAPSHOT Average Processing Time 2 Days Fast
Registration No. 200810090Z
Industry Hotel/Hospitality
Facebook Fan Page https://www.facebook.com/@ramadasingapore @singaporedayshotel
Company Size 201 - 500 Employees
Working Hours 5 day work week
Dress Code Business (e.g. Shirts)
Benefits Medical, Dental, Flexible Benefit
Spoken Language English
COMPANY PHOTOS »
Zhongshan Park in the evening
COMPANY OVERVIEW Wyndham Hotel Group, the world's largest and most diverse hotel company with over 7,300 hotels worldwide, is managing two hotels brands for the first time in Singapore.
The Ramada Singapore and The Days Hotel at Zhongshan Park offers almost 800 rooms aimed at both value-conscious business and leisure travellers. Located in Balestier, both hotels flanks the culturally inspired Zhongshan Park, making Information technology the one and only hotel-by-the-park development in Singapore.
WHY JOIN US? Develop a hospitality career like no other at the Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park.
We are seeking for associates who are as respectful and responsive to the needs of our customers as we are. We promise to deliver a great practice for you in this fun, caring and exuberant workplace where a positive attitude is appreciated; where individuals like you are delighted to share your passion in hospitality and zest for life with our guests and colleagues.
You can Count On Us.
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