If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world's top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let's shape the future of travel together.

Hospitality Consultant

Amadeus Hospitality is seeking a Hospitality Consultant based in the Singapore office. The Hospitality Consultant acts as a business consultant to clients advising on the best utilization and customization of products, as well traveling to implement our software solutions all over the globe. Travel assignments

can range from 3 days to 3 weeks, both domestically and internationally and require an independent, take charge type attitude, as well as the ability to communicate concepts accurately and effectively; oftentimes in multiple languages. While in the field, the Hospitality Consultant will be responsible for interacting with different departments within the hospitality business, from a housekeeper to a general manager.

Duties and responsibilities:

Customer Support

Resolve support calls for customers

Create and close cases in Salesforce (company CRM)

Log all calls and communication into Salesforce

Escalate calls to Second Tier Support as required

Participate in 24/7 Support on a rotating basis

Onsite Deployment and Training

Analyze customer operations and consult on best practices using Service Optimization Software

Utilize only approved Service Optimization training materials in training classes

Introduction and Exit interviews with executive staff

Adhere to travel policies and travel schedules provided by the Project Manager

Communicate back to Project Manager if any issues arise during the engagement

Evaluate the potential for innovation in the field using additional Service Optimization productsas well as integration through third party vendors (Building management systems, lock systems, etc.)

Submit trip and expense reports in a timely manner following the guidelines

Stay current with product updates and procedures

Qualifications:

The ideal candidate must:

Well versed in all areas relating to the hospitality industry

Possess excellent communication skills

Have the ability grasp new concepts easily and convey those concepts to others

Have the ability to travel domestically and internationally

Have at least a Bachelor's degree in a related field, at least 2 years-experience in the hospitality industry

Have advanced to expert level proficiency with Microsoft Office products

Proficient in English and Mandarin at a minimal, additional language capability such as

Cantonese and Malay is an added advantage

Experience with the following is a plus:

Microsoft DOT NET Applications and Framework

JAVA

Microsoft Project

Microsoft Visio

Microsoft TCP/IP Networks

Micros OPERA

Micros Fidelio

Agilisys LMS

Springer Miller SMS

Our diversity commitment: equality, diversity and inclusion are part of who we are. We're committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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