Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities - Work with the Employee Experience team in Corporate Real Estate Strategy & Administration department (CRESA) to assess gaps and opportunities to improve employee experience
- Play a role in the journey of Design Thinking, through various tested methodologies of qualitative and quantitative research, translating them into insights and opportunities to improve workspaces and services provided by CRESA
- Work with the internal data team to craft research proposals and plans - from surveys to observations, based on individual project needs
- Conduct heuristic review to evaluate the experience of the interface or workspace experience/touchpoints, through mapping journey maps (as an example), distill research findings into tactical/actionable insights and strategic recommendations to uplift a service design experience. Conduct experiments, build prototypes to test out hypothesis
- Present synthesized design strategies to stakeholders (business owners, product managers, management) through various content formats (presentation decks, reports, storyboards, etc.)
- Able to deliver UX designs - digital or spatial - through user flows and wireframes
- Conduct qualitative and quantitative research to investigate insights into future employee's needs, wants, and of trends in the workspace, to be able to create the next wave of employee experience
- Coordinate with key stakeholders within the CRESA team, work with varied product owners, to better their products
- Contribute to the creation of a UX/service design standard for the team
Requirements - You are an independent self-starter with an inquisitive and curious mind about human behavior and motivations
- You are a holistic thinker and consider multiple angles and perspectives, from a journey approach, as well as from a business implementation lens
- You are rigorous in research, but has the same ability to convert the research into action within a given timeline
- You are a good storyteller, and are able to convey ideas/concept in a way that anyone to understand and buy-in
- You have 2 to 3 years of experience in the field of service and/or UX design, focusing on user/market research and implementation, with experience in projects on enterprise/employee-facing products and/or services
- Working knowledge of: lab-based user testing, remote testing, concept testing, field research
- Excellent verbal and written communication skills
- You are able to work collaboratively with stakeholders, users, and multi-disciplinary teams while holding and challenging strong points of view
- You have a can-do attitude, the ability to multitask, and being a team player at the same time
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
