Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities - To answer all phone enquiries from customers on banking products, accounts and services in an effective and efficient manner
- To understand customer’s needs and provide solution / attention to them
- To fulfil customer requests, ensuring total customer satisfaction
- To adhere to established escalation procedure and ensure all escalated cases are picked up by a Team Manager or Resolution Specialist timely
- To solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion & improvement actions
- To adhere to schedule of work & be available for deployment at short notice when on standby.
Requirements - A degree or diploma holder with experience in relevant field is an added advantage
- Experience in handling Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing preferred
- Good listening skills
- Patient, calm and passionate in assisting customers
- Decent multi-tasking skills
- Meticulous and resourceful
- A fast learner with good problem-solving skills
- Good communication skills in both written and verbal communication
- Proficient in MS Office especially in Microsoft Word, Excel
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
