Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities - Own and resolve customers’ issues/enquiries, from the point of receipt to closure
- Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis
- Fulfil SLA requirements
- Manage customers’ relationships. This includes both internal and external customers
- Provide customer support (phone/SR/e-mail) and resolution to customers’ production issues in a timely manner.
- Review support / incident calls for root cause analyses.
- Co-ordinate with vendor to resolve customer’s problems
- Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers’ enquiries.
- Compile required statistics for reporting
- Any other project/work as assigned
Requirements - Diploma or degree holder
- Good Knowledge of Corporate Products (Cash Management & IDEAL)
- Preferably at least 3 years’ experience in similar function.
- Structured team player, individual can manage multiple projects at one go
- Leadership quality and able to work independently.
- Good change management mindset & skills.
- Able to think strategically.
- Innovative and creative in problem solving while playing by the rules
- Excellent written and verbal communication skills
- Excellent relationship building & management skills
- Good time management
Working location: DBS Asia Gateway (Toh Guan)
Shift Hours: N.A.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
