Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities - To be responsible for the identification and escalation of emerging and upstream operational risk through the execution of operational risk management framework tools, including risk event management, reporting, and action plan tracking.
- To continuously improve management of the operational risk framework, identifying the need for adaptation of controls to meet changes in the risk profile and optimise the balance between controls and risks.
- To be responsible for providing risk support in the management of incidents to minimise risk/loss and to identify, analyse and report control metrics on a timely basis.
- Perform annual assessments (e.g. RCSA) for CB Operations to ensure the risk exposure over the key processes is in control and within risk appetite.
- Perform periodic control validation and audit reviews.
- Mitigate operational risk to acceptable level and recommend follow-up action to facilitate risk acceptance
- To assist CB Operations in the decision making process and provide assurance that internal/external policies and regulation are fully complied to through the provision of timely, accurate and focused risk specific support, reporting and recommendation.
- Act as liaison for CB Ops with Group Risk / Compliance / Legal / Audit. To assist the departments on Regulatory Compliance, liaising with Group Legal and Compliance on regulatory issues and reporting.
- To promote risk awareness and compliance with Group's policies, standards and guidelines. Includes sharing of common audit findings or risk incidents by conducting workshop to raise the Operational Risk awareness.
- Prepare and manage the timely submission of risks reports.
Requirements - 5 years' experience in Operational Risk / Audit / Controls within Financial Services
- Familiarity with Consumer Banking Operations and/or Wealth Operations will be an advantage.
- Excellent communication skills and ability to engage with the various stakeholders.
- Self-starter and ability to multi-task.
- Good analytical and writing skills.
- Ability to work independently, with strong planning and organization skills.
- Strong planning, organisational and analytical skills
- Attention to detail and accuracy
- Effective problem solving skills
- Computer literate, with a good understanding of Microsoft PowerPoint, Excel and Word
- Able to work independently with strong teamwork values
- Good inter-personal and communication skills
- Able to work independently and have initiative to plan and prepare work tasks in advance
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
