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Job Description Summary: The Senior Director Merchant Services / Customer Success for APAC will be accountable for all existing merchant relationships in the Large Enterprise and Mid-Market segments. They will lead a team 80 account managers and be responsible for the backbook revenue targets. The focus will be on providing a great experience for our merchant customers, retaining their business and enabling customer growth by partnering with the sales teams for cross selling. The position is highly visible in the organization and involves frequent interaction with senior leaders at PayPal and external merchant partners.

The ideal candidate is passionate about great customer experience, winning in the market and delivering on their commitments. They have a proven track record of leading and transforming a large people organization as a highly motivated and effective team.

Job Description:

Responsibilities

• Drive a results-oriented culture with a strong focus on servicing excellence, execution, quality, and speed
• Recruit, motivate, mentor, and lead the best account management talent
• Strong business growth mindset, set up and drive programs to ensure continuous business success
• Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams
• Accountable for revenue budget for APAC backbook
• Collaborate with Sales, SalesOps, GoToMarket and Marketing teams to achieve joint targets
• Surface opportunities to constantly improve the customer experience
• Innovative thinking with a passion for problem-solving

Personal Qualities, Knowledge, Experience and Skills Required

• 14+ yrs of experience in managing Account and Relationship Management teams
• Experience and enthusiasm for successfully leading and transforming large people organizations
• Deep leadership experience with demonstrated ability to build a highly motivated and effective team
• Solid track record of over-achieving revenue targets across a multi-team organization
• Strong communication skills and ability to collaborate and influence effectively in a complex organization
• Strong analytical mindset and proven ability to turn data into action
• Cross Selling and Account Development experience in a B2B context
• Experience in building and leading a geographically distributed team
• Payments / ecommerce / banking industry experience in a plus

Subsidiary: PayPal

Travel Percent: 20

Primary Location: Singapore, Central Singapore, Singapore

Additional Locations:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Paypal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.