Job description:

JOB DESCRIPTION Job Description

» Leads and drives operational excellence through world-class support and ownership in all aspects of products and services (activities) related orders and inquiries

» Cases pertaining to orders, order status and shipping information, products, licensing and asset management, prices, product availcapability. Research and analyze historical data to provide solutions.

» Ensures that all Business Cases are addressed in conformity to defined global principles and guidelines within the agreed global SLOs

» Ensures high level of partner satisfaction and responsiveness to escalations resolutions

» Takes ownership of partner on-boarding processes and trainings and contributes in global initiatives for enhancing overall partner practices

» Analyzes metrics and initiates everyday action plans for resource optimizations

» Establishes scalable partnerships to deliver solutions to global partners. Collaborates with cross-functional teams to deliver efficient service solutions to global partners and customers

» Maintains good working relationships and communications with multiple internal stakeholders and (external) partners to facilitate all transactional and operational activities.

» Execute all month-end and quarter-end activities flawlessly

» Demonstrates and appreciates the diverse culture and supports the creation of greater synergies and innovations within the organization

» Champions our initiatives though individual’s activities and behaviors and promotes and inspires others to our directions and goals

» Handle Activation and License file to support End Customer and partners

Requirements

» Degree in Business, Supply Chain, Logistics Management or Diploma Holder with significant practice required

» Minimum 6 months of work practice in customer service, logistics or order management process

» Good communication expertise

» Demonstrated analytical, problem solving and decision-making expertise

» Flexible and adaptable to work in a global and multi-cultural environment

» Working practice in SAP sales order management, Siebel and Salesforce.com preferred

Interested candidates please send in your recent resume to Ravinjeet ([email protected]) for immediate processing.

Please indicate in your email with subject "Job Application for 8469 Client Service Representative (6 months renewable, software, logistics)" together with your current income, expected income and availcapability.

We regret that only shortlisted candidates will be notified, however, please rest assured that all applications will be updated to our database for future opportunity.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your application.

Pasona Singapore

EA License No: 90C4069

RAVINJEET SINGH

EA Registration No:R1879419

WORK LOCATION

Address 1 Finlayson Green Singapore

RECRUITMENT FIRM SNAPSHOT

Average Processing Time More Than 2 Weeks

EA No. 90C4069

EA Reg. ID R1879419

Industry Human Resources Management/Consulting

Facebook Fan Page https://www.facebook.com/pasonasingapore

Company Size 1 - 50 Employees

COMPANY PHOTOS »

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COMPANY OVERVIEW Pasona Singapore, well-established for 30 years, is a leading Japanese-located recruitment firm providing staffing services of Japanese-speaking, Local and other Multilingual talents for various industries.

Through the strong network of our parent company, Pasona Group. (listed in Tokyo Stock Exchange), as well as 40 other overseas branches across satellite cities of Asia, USA and Europe, we support clients with international placements as well.

As a Total Human Resource Solution Provider, our Singapore office has consultants who come from Japan, Korea and Singapore with multilingual language skill to meet clients’ need for Permanent, Contract, Temporary Placements and Outsourcing Services. Our client base comprises of MNCs from Japanese, American, European regions, some of which have regional HQs and shared network services located in Singapore.

Do visit Pasona Singapore's website for more information and other job opportunities.

http://www.pasona.com.sg

EA Licence No. 90C4069

http://www.pasona.com.sg/privacy.html

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